Privacy Policy

Last Updated: April 2025

1. Introduction

SafeSend ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website or use our courier services.

We process your data in line with South Africa’s Protection of Personal Information Act (POPIA) and other relevant privacy regulations.

2. Information We Collect

We may collect the following types of personal data:

• Full Name
• Email Address
• Phone Numbers
• Collection or Delivery Addresses
• Embassy or Application Info
• Uploaded supporting documents (optional)
• Payment details (processed securely via PayFast)

3. Purpose of Data Collection

• To facilitate document collection and delivery services
• To confirm your booking and provide order updates
• To improve customer experience and service performance
• To comply with legal or regulatory obligations
• To detect or prevent fraud

4. Information Sharing

Your data may be shared with:

• Couriers handling pickups and deliveries
• Relevant embassies, consulates, or official recipients
• Trusted payment processors like PayFast
• Government or legal entities if legally compelled

5. Data Protection & Security

We apply reasonable physical and digital safeguards to secure your data. However, no online transmission or storage is fully secure, and we cannot guarantee absolute protection.

6. Your Rights (POPIA)

You may:

• Request access to the personal data we hold on you
• Ask us to update or delete your data
• Object to the use of your data for certain purposes
• Lodge a formal complaint with South Africa’s Information Regulator

To exercise your rights, email us at support@safesend.co.za.

7. Data Retention

We retain your data only as long as needed to fulfill legal, operational, or service-related obligations. Once no longer required, your data is securely deleted or anonymised.

8. Cookies & Analytics

We may use cookies and third-party tools (like Google Analytics) to enhance website usability and understand user activity. You can adjust cookie settings via your browser.

9. Policy Changes

We may update this Privacy Policy at any time. Any changes will be reflected on this page. Continued use of our services indicates your agreement with the latest version.

10. Contact Us

If you have any questions about this policy or how we manage your personal information, please contact:

SafeSend
Email: support@safesend.co.za