Terms and Conditions

Last Updated: April 2025

1. Introduction

Welcome to SafeSend (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website, products, and services. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Description of Services

SafeSend specialises in the collection, secure handling, and delivery of sensitive documents such as visa applications, passports, and embassy-related paperwork. We use vetted third-party courier partners for physical transport.

3. Third-Party Couriers and Delivery Risk

We work with independent couriers. Once your package is handed over, we cannot guarantee their performance. We are not liable for delays, damage, or loss after courier handoff.

• Our responsibility is limited to reimbursing verified embassy replacement fees.
• We may assist in reapplication efforts where feasible.

4. Pricing and Payment

All prices are listed in ZAR and include VAT. Payment is processed at checkout using secure providers like PayFast.

5. Additional Document Fees

Extra documents beyond your initial quote may incur additional charges. This is shown clearly at checkout.

6. Refunds and Cancellations

• Refunds are only considered if:
• We cannot complete your booking due to internal failure
• You cancel within 30 minutes of booking (and no courier has been dispatched)
• You are billed twice or experience a technical error
• Email support@safesend.co.za to request a refund
• Refunds are processed in 7 business days (minus provider fees)

Refunds are NOT given for:

• Incorrect or incomplete info provided
• Delays outside our control (e.g. embassies, weather, traffic)
• Change of mind post-booking

7. Limitation of Liability

We are not responsible for indirect, special, or incidental losses due to delivery issues, courier failure, or external disruption.

Our liability is limited to the amount you paid for that booking.

8. Intellectual Property

All branding, content, and materials on SafeSend are the intellectual property of SafeSend (Pty) Ltd and may not be copied or reused without consent.

9. Privacy

We comply with the POPI Act and treat all personal data confidentially. See our Privacy Policy for more.

10. Force Majeure

We are not liable for disruptions caused by factors beyond our control (natural disasters, courier strikes, public unrest, etc.).

11. Governing Law

These Terms are governed by the laws of South Africa. Disputes will be handled in local courts where we operate.

12. Changes to Terms

We may update these Terms at any time. Updates will be posted to this page. Continued use of our service implies acceptance of the latest version.